this is the questionnaire for my project report on
“Significance Of Indian Banking In The Globalized World 21st Century” at ICICI Bank
Name:__________________________________
Address:__________________________________
Contact no.:__________________________________
Gender : Male□ Female □
E-mail Id:__________________________________
Age Group:
18—25 □
25—35 □
35— 45 □
45—55 □
55+ □
Occupation:
Journalist□
Student□
Professional□
Retired Person□
Technical expert□
Other, please specify: __________________________________
Income:
≤ 1 laces□
1—5 laces□
5—10 laces□
10—15 laces□
15+ laces□
1:-Which Of The Following Attributes Compelled You Most To Open Bank?
ATM cum DEBIT Cards□
Cheque Book□
Internet Banking/ Phone Banking□
Working Hours□
Value Added Services□
2:-Which Type Of Service Prefers The Most By You?
ATM SERVICE □
INTERNET BANKING□
MOBILE BANKING□
CORE BANKING□
Retail Banking□
3:-Which of following banks do you have account?
ICICI Bank□
HDFC BANK□
Axis Bank□
SBI Bank□
Other Please specify: __________________________________
4:-What Type Of Account Do You Have In Bank?
Saving□
Current□
Fixed□
NRI□
Others Please specify: __________________________________
5:-How many services offered by your banks?
D-Mat A/C□
Mutual Funds□
e-Instructions□
LIC & GIC Premium□
Digitally Signed Statement□
6:-How would you know about these services?
Advertisements□
Friends and Relatives□
Direct Selling Agents□
Others Please specify: __________________________________
7:-What the people think about the Banks?
Necessity for protection security□
Imposition of a burden of expenses□
A compulsory tool for saving□
Others Please specify: __________________________________
8:- What a respondent see in purchase of new plan from Banks?
Standing and goodwill of the company□
Product range of the company□
Advertisement being released by the company□
Services being given by the company□
9:- Is ICICI Bank Provide better facilities than SBI & HDFC Bank?
Yes□
No□
Can`t Say□
10:-Do you know what type of value added services provide by ICICI BANKS?
Young star□
Senior citizen□
Pre paid card□
Recurring deposits□
Others Please specify: __________________________________
11:-How would you rate product offered ICICI Bank than other?
Low 1□ – 2□ – 3□ – 4□ – 5□ High
12:-How would you rate product service / product vs. cost by ICICI Bank?
Low 1□ – 2□ – 3□ – 4□ – 5□ High
13:-How would you divide 100 points on the basis of service provide by ICICI Bank?
Less formality□
Flexibility□
Less documentation□
Others Please specify: __________________________________
14:-How would you rate services offered by ICICI Bank?
Low 1□ – 2□ – 3□ – 4□ – 5□ High